Case study

About

LinkedIn

2021

Redesign Corporate Intranet

Here is the inside scoop on how I tackled a colossal project at Best Buy Canada—revamping our 20 years old intranet to support a new hybrid office model for 170,000 employees.

2021

Redesign Corporate Intranet

Here is the inside scoop on how I tackled a colossal project at Best Buy Canada—revamping our 20 years old intranet to support a new hybrid office model for 170,000 employees.

2021

Redesign Corporate Intranet

Here is the inside scoop on how I tackled a colossal project at Best Buy Canada—revamping our 20 years old intranet to support a new hybrid office model for 170,000 employees.

Role

UX Designer

Employer

Best Buy Canada

Platform

SAAS

Areas

Content Strategy, Service Design

Role

UX Designer

Employer

Best Buy Canada

Platform

SAAS

Areas

Content Strategy, Service Design

Role

UX Designer

Employer

Best Buy Canada

Platform

SAAS

Areas

Content Strategy, Service Design

Background

With over 20 years of company information, policies, and SOPs, Best Buy’s intranet was a labyrinth no one wanted to navigate, except when absolutely necessary.


In 2021, as the world started adjusting to post-pandemic life, Best Buy Canada shifted from an on-site working model to a hybrid one. Naturally, our intranet needed a supercharged makeover to keep up.

Strategy

I stepped into this project during an exciting yet challenging phase—migration.


GET internal teams

WHO are paralyzed by content chaos and unclear ownership

TO think like information architects and take ownership of their digital spaces

BY introducing an empowering framework for content strategy, migration, and governance.

Results

Within 6 months of introducing the framework and ux support, the company was able to migrated 80% of their content and give access to the entire company. Analytics have reported an 18% in crease in employee’s productivity. The system has been in use for over two years now by 170,000 employees across Canada on a daily basis.

New Intranet

Released to all employee in 2022

Next: Fulfillment App

Next: Fulfillment App

Next: Fulfillment App

Love Coffee? Me Too!

I am always interested in learning the latest ways to improve people’s lives through technology. Feel free to connect with me on LinkedIn and grab a coffee together.

Copyrite @ 2025 Yu Wen Sun